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This Privacy Policy explains how SOUQSCENT (“we”, “us”, or “our”) collects, uses, stores, and discloses your personal data when you visit or make a purchase from our website (the “Site”), in accordance with Qatar Personal Data Privacy Protection Law No. (13) of 2016 and applicable regulations in the State of Qatar.
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, you may contact us at:
Email: info@souqscent.com
Company: SOUQSCENT
Location: State of Qatar
When you visit or interact with our Site, we collect certain information to operate our business, process orders, and improve your experience. “Personal Information” refers to any data that identifies or can reasonably identify an individual.
Purpose of collection:
To ensure proper website functionality, enhance user experience, maintain security, and analyze website performance.
Source of collection:
Automatically collected through cookies, log files, pixels, and similar technologies when you access our Site.
Personal Information collected:
Browser type, IP address, device information, time zone, cookie data, pages viewed, search terms, and interaction data.
Disclosure:
Shared with our website service provider (Shopify) strictly for operational and technical purposes.
Purpose of collection:
To process orders, confirm payments, arrange delivery, issue invoices, communicate with customers, prevent fraud, and fulfill contractual obligations.
Source of collection:
Collected directly from you during checkout or account creation.
Personal Information collected:
Full name, billing address, shipping address, email address, phone number, and payment details (processed securely via third-party payment gateways).
Disclosure:
Shared with Shopify, payment processors, and logistics partners only as necessary to complete your order.
Purpose of collection:
To respond to inquiries, complaints, returns, and after-sales support.
Source of collection:
Collected directly from you when you contact us.
Personal Information collected:
Name, contact details, order details, and communication history.
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately so we can remove such data.
We only share personal information when necessary to operate our business or comply with legal obligations. This includes:
Service providers such as Shopify, payment gateways, and delivery partners
Legal authorities, if required by Qatari law or court orders
Fraud prevention and security services
We do not sell personal data to third parties.
We may use your personal information to send promotional messages, offers, or updates related to SOUQSCENT, where permitted by law or based on your consent.
We may use analytics tools (such as Google Analytics) to understand how users interact with our Site and improve our services. These tools may collect anonymized usage data through cookies.
You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
We use personal information to:
Operate and maintain our website
Process and deliver orders
Communicate with customers
Improve our products and services
Comply with legal and regulatory obligations
Prevent fraud and unauthorized activity
We retain your personal information only for as long as necessary to:
Fulfill the purposes outlined in this Policy
Meet legal, accounting, or regulatory requirements
When data is no longer required, it is securely deleted or anonymized.
We may use limited automated systems to detect suspicious or fraudulent transactions. These measures are designed to protect both customers and SOUQSCENT and do not produce legal effects without human review.
Discount codes provided through influencers or promotional campaigns are limited to one use per customer.
SOUQSCENT reserves the right to modify, suspend, or remove any discount or promotional offer at any time, including after an order has been placed, in cases of misuse, violation of terms, or at the company’s discretion.
Discounts are non-transferable and cannot be combined unless explicitly stated.
Cookies are small data files stored on your device to improve website functionality and user experience. We use functional, performance, and marketing cookies.
You may manage or disable cookies through your browser settings; however, doing so may affect certain features of the Site.
Under Qatar’s Personal Data Privacy Protection Law, you have the right to:
Access your personal data
Request correction of inaccurate data
Withdraw consent where applicable
Request deletion of data, subject to legal obligations
To exercise these rights, please contact us using the details above.
Currently, there is no unified standard for responding to “Do Not Track” browser signals. Therefore, our data practices remain unchanged when such signals are detected.
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with immediate effect.
If you have concerns regarding our handling of personal data, please contact us first so we can resolve the matter. If unresolved, you may raise a complaint with the relevant authorities in the State of Qatar.
